Hiring for Operations Analyst

BSRI Solutions Pvt Ltd

The Operations Engineer will work in collaboration with and under the direction of the Manager of Data Engineering, Advanced Analytics to provide operational services, governance, and incident management solutions for the Analytics team. This includes modifying existing data ingestion workflows, releases to QA and Prod, working closely with cross functional teams and providing production support for daily issues.

Essential Job Functions

Takes ownership of customer issues reported and see problems through to resolution

Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues

Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provides prompt and accurate feedback to customers

Ensures proper recording and closure of all issues

Prepares accurate and timely reports

Documents knowledge in the form of knowledge base tech notes and articles

Other Responsibilities:

Be part of on-call rotation

Support QA and production releases, off-hours if needed

Work with developers to troubleshoot issues

Attend daily standups

Create and maintain support documentation (Jira/Confluence)

Minimum Qualifications and Job Requirements:

Proven working experience in enterprise technical support

Basic knowledge of systems, utilities, and scripting

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Experience with Microsoft Azure including Synapse and Databricks

Experience leveraging analytics team tools such as Alteryx or other ETL tools

Experience with data visualization software (. Domo, Datorama)

Experience with SQL programming

Experience automating routine data tasks using various software tools (., Jenkins, Nexus, SonarQube, Rundeck, Task Scheduler)

Experience : 4 - 7 Years

No. of Openings : 2

Education : Any Bachelor Degree, B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech

Role : Operations Analyst

Industry Type : Pharma / BioTech / Clinical Research

Gender : [ Male / Female ]

Job Country : India