Team Leader

OPTIMISM IT SOLUTIONS

Job Role and Responsibilities:

deliver Sla & Kpi as Required

-manage & Motivate a Quality Team of 15 Outbound Operator

-manage the Collection Process (0 - 4 Buckets)- Outbound Voice Processes

-ensure Operator are Delivering Individual Outbound Calls Target, Sla & Kpi

-maximize Productivity

-monitoring Calls, Giving Feedback, Preparing Reports and Report to Management On Areas of Improvement

-conducting Team Meetings, Pre/post/mid Shifts, Bps

-to Recruit, Induct, Develop and Support a Team Delivering Front Line Customer Services to Ensure Resolution of Enquiries, Complaints and Request for Services At the Earliest Possible Opportunity

-to Supervise the Workload of the Team, Allocating Team Members to Optimize Service Provision and Administrative Support Across the Hours of the Operation of the Contact Centre

-deliver the Required Volume of Effective Coaching

-attrition, Shrinkage, Roster Management.

Experience : 1 - 2 Years

No. of Openings : 10

Education : B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India