Quality Assurance Analyst jobs in Indore - Rightful Connect LLP

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  • Job View 25 Views
  • Applicants Less than 5 Applicants
  • 2019-10-03

Job Description

Duties & Responsibilities:

Audits representatives' inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures.

Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively.s

Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each representative.

Evaluates and records the quality and performance during each call.

Provides feedback on uniform application of guidelines and procedures.

Identifies adverse performance trends and patterns.

Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.

Key Skills

  • Quality Assurance

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree

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