Implementation Engineer

MocDoc

1 - 3 Years
5 Openings
1.5-3.8 Lac/Yr
Chennai

Key Skills

Implementation Engineering

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Job Description

Responsibilities and Deliverables Flexible to do implementation of software and training customers on need basis Should be proactive in identifying different use cases of features Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction. To perform thorough review of closed support cases on a weekly basis to measure process compliance Customer orientation and ability to adopt /respond to different types of customers. Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality. Ability to effectively prioritize and execute tasks to meet competing deadlines Skill Set Good Working knowledge of Microsoft excel Should have handled customer support for IT application remotely (Voice Support) Sound Knowledge of SQL Server, database Maintenance Knowledge in Healthcare Domain would be an added advantage Excellent communication skill. Openness to learn Good attitude to put extra efforts to complete the tasks. Willing to travel Strong interpersonal skills and ability to work in a team environment

Experience : 1 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Implementation Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About MocDoc

Make Calls and Fix Demo Appointments.
Updating all Communication in Crm On a Daily Basis
Follow Up E-mails, Social Network, What's App Messages
Using Social Network, other Resources, Google Etc, to Source New Clients and Making
initial Calls to Them.
Build a Relationship with New and Existing Clients
Willingness to Learn New Technologies
to Prepare the Database Based On the Research.
to Prospect By Calling the Filtered Leads