Genesys Developer

Tokyotechie

Job Description:

technical Skills-

4 to 7 Years of Experience with Genesys Cti Including the Following

but Not Limited To:

idates Who have Good Hands On Experience in Installing And

configuring Genesys Applications and Can Support Genesys Setup,

perform Upgrades & Maintenance of Genesys Pure Engage Environment,Have

good Exposure in Ivr & Routing Development Using Genesys Ird &

composer, Genesys Infomart Report Development. 2. Good Knowledge Of

genesys Framework, Inbound, Outbound, Gvp, Sip, Wfm, Nice Call

recording s On Experience of Installation and Configuring

genesys Applications On Windows & Rhel icient in Reading &

analysing Genesys Application Logs to Trace Calls, Agent Details To

troubleshoot Issues ing Knowledge of Genesys Administrator,

pulse, Cme, Ccpulse, Sci for Monitoring and Troubleshooting. ge

and Maintain Genesys Reporting Applications - Icon/infomart/insights

reporting s On Experience of Using and Troubleshooting Genesys

iws / Gws / Agent Desktop Applications s On Experience Of

routing Development Using Ird & Composer sure and Knowledge Of

ivr Development Using Genesys Composer

responsibility -

s On Experience of Supporting Customers for Resolving Technical

issues. Troubleshooting Skills for Resolving Hardware And

software Related Issues. Understanding of Call Center

technologies and Operations. ge and Resolve Problems Identified

in Cti Environment.

Key Role and Work with Team Members in Resolving Service

impacting Critical Issues.

ide Support for Technical and Infrastructure Issues. ment

the Environment and Operational Procedures. Responsibility Of

making the System Compliant with all Audit and Compliance Regulations

and Perform Infrastructure Maintenance & Upgrades for Cti

infrastructure. ive Little Instruction On Day-to-day Work,

general Instructions On New Assignments. ible to Work During

odd Hours / Weekends to Support

Experience : 3 - 7 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Genesys Developer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India