Automobile Service Network Operations

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Lead in identifying and implementing Service provider opportunities for operational efficiency. This includes development, management and expansion of a high class service provider network

Responsible for correct procedures and processes, training, improvement of resource management and developing KPI s an reporting

Develop rapport with Service Providers by utilizing an engaging, genuine, and proactive approach with regular communication

Preparing a performance improvement plan for providers who are not currently meeting performance expectations. Monitor provider's progress to meeting our standard

Supporting Customer Support Team to establish super-efficient call handling procedures; develop and enhance internal tools, processes and guidance materials

Flexible availability in order to support 24/7 operations as needed

Assist in special projects to enhance and optimize the roadside assistance program

Evaluate customer feedback and engage in customer interaction to solve root causes and increase the overall customer experience from start to finish

Proactive and responsive resolution of network and service provider concerns, issues and problems as fast as possible

Ensure that service provider or mechanics provide service to customers as per TAT.

Hire and train new mechanics (car and two wheeler) for company.

Taking care of daily service operations, preparing reports and analysis.

Requirements:

Proven ability to build develop and manage a supplier network

3+ years of customer service experience (emergency response and/or automotive)

Experience working with technical specialists and customer service professionals

Self-starter with the ability to work under minimal guidance and direction

Enthusiasm for delighting customers

Experience : 3 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Automobile Service Network

Industry Type : Automobile / Auto Ancillaries

Gender : Male

Job Country : India