Hinduja Global Solutions Ltd Pune, Maharashtra

Job Profile: Process Executive (Airline Process) Receive inbound calls for International & Domestic Air, Hotel, Train and Local booking enquiries from customers Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Scheduled change and all other general enquiries pertaining to Air, Hotel, Train and Local bookings. Document all calls with regards to participant inquires accurately using Salesforce CRM. Follow up (Call and Email) with customers in case of pending / escalated issues. Provide end-to-end support when it comes to Involuntary Flight Scheduled change. Communicate clearly and effectively with customers Deliver Outstanding Customer Experience to each and every Customer who has called in. Excellent Communication Skills in Hindi + English is a mandate. Inbound Customer Service Centre for Indias #1 Airline (Indigo Airline)