Job Description
Key Skills
Industry
Banking / Financial Services / Stock Broking
Functional Area
Sales & Marketing / Business Development/telecaller
Number of Vacancy
200
Qualification
Higher Secondary, Any Bachelor Degree, B.A, B.C.A, B.Com, MD/Medicinae Doctor, Post Graduate Diploma, M.A, M.B.A/PGDM, M.Com
About Hinduja Global Solutions Ltd
Job Profile: Process Executive (Airline Process)
Receive inbound calls for International & Domestic Air, Hotel, Train and Local booking enquiries from customers
Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Scheduled change and all other general enquiries pertaining to Air, Hotel, Train and Local bookings.
Document all calls with regards to participant inquires accurately using Salesforce CRM.
Follow up (Call and Email) with customers in case of pending / escalated issues.
Provide end-to-end support when it comes to Involuntary Flight Scheduled change.
Communicate clearly and effectively with customers
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Excellent Communication Skills in Hindi + English is a mandate.
Inbound Customer Service Centre for India’s #1 Airline (Indigo Airline)
Similar Jobs
Prism Manpower Services
Key Skills : Sales Executive, Sales Executive Officer, Sales Marketing Executi...
Telamon HR Solutions
Key Skills : Communication Skills, Target driven, Sales Advisor, Sales Associat...
Titan Consultancy
Key Skills : Direct Marketing, Business Development, territory sales officer, ...
Skywings Advisors Private Limited
Key Skills : sales, casa sales, banking sales, field work, field sales, insura...
Skywings Advisors Private Limited
Key Skills : sales, casa, casa sales, banking sales, fieldwork, field sales, I...
Elite Consultancy Services
Key Skills : Sales Coordinator, Sales Advisor, Sales Associate, Sales Assistan...
Skywings Advisors Private Limited
Key Skills : sales, salary account, field sales, field work, banking sales, cr...
Skywings Advisors Private Limited
Key Skills : sales, casa, casa sales, banking sales, field sales, field work, ...
Bhoruka Classic Finance Pvt Ltd
Key Skills : Direct Marketing, Business Development, Product sales, Loan sales...
