Job Description
Key Skills
Industry
Banking, Investments, Stock Market & Financial Services
Functional Area
Number of Vacancy
200
Education
Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.Com, Other Master Degree, Post Graduate Diploma, M.A, M.B.A/PGDM, M.Com
About Hinduja Global Solutions Ltd
Job Profile: Process Executive (Airline Process)
Receive inbound calls for International & Domestic Air, Hotel, Train and Local booking enquiries from customers
Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Scheduled change and all other general enquiries pertaining to Air, Hotel, Train and Local bookings.
Document all calls with regards to participant inquires accurately using Salesforce CRM.
Follow up (Call and Email) with customers in case of pending / escalated issues.
Provide end-to-end support when it comes to Involuntary Flight Scheduled change.
Communicate clearly and effectively with customers
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Excellent Communication Skills in Hindi + English is a mandate.
Inbound Customer Service Centre for India’s #1 Airline (Indigo Airline)
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