ancy for Non-voice Process - Executive - Service Desk

Unique Infotech Solution

&Provide first level contact and convey resolutions to customer issues

&Properly escalate unresolved queries to the next level of support

&Update customer data and produce activity reports

&Walk customers through problem solving process

&Follow up with customers, provide feedback and see problems through to resolution

&Utilize excellent customer service skills and exceed customers expectations

&Ensure proper recording, documentation and closure

&Recommended procedure modifications or improvements

Experience : 0 - 1 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Non Voice Process - Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India