- To manage end to end operations. (Team management)
- Handling escalations from advisors
- KPI management like AHT, C-sat and QA
- Managing Attrition and Shrinkage
Must know Malayalam language
Customer support & deli...
Key Skills : good communication skills,malayalam,assistant customer care manager,customer support manager,technical support manager
Drive new product development initiatives by developing prototypes for range of products based on company's technology, To ensure effective cost optimization. Conducting trials & implementations, To provide technical support to sourcing units
Key Skills : new product development,technical support,product development executive,quality control,technical support executive,product development,quality...
Provide Answers to Clients By Identifying Problems; Researching
answers; Guiding Client Through Corrective Steps.
improves Client References By Writing and Maintaining Documentation.
improves System Performance By Identifying Problems; Recom...
Key Skills : technical support executive,technical support officer,technical support manager