Overview
Responsibilities:
> Responsible for issuing Air tickets for Corporate Customers, and Walk-in customers etc.
> To confirm wait-listed seats by monitoring flights and liasoning with the airlines.
> To monitor and manage GDS queues as individual queues to keep a tab on PNR with Schedule change or cancelled message from the airline.
> To do the invoicing on time for each ticket issued immediately and ensure that the payment has been collected for the same in coordination with Accounts.
> To ensure and check the possibility of Up sell or better ticketing option or possibility of reselling in lower class for profits before issuance.
> To provide excellent support to the team for queries related to Fare, ticketing, Fare rules, cancellation Policy, etc.
> To ensure 100% quality checks is done before tickets are issued to ensure there is no error resulting in loss to the company.
> To complete the dispatching of tickets after completing the invoicing. To liaise with the Airline on any special request like extra seats, meal request, Meet & Greet, etc.
> Ensure no Queries are left unattended beyond a certain decided timeline.
All the best! - 
