U-Tech Computer Education Avom Prashikshan Sansthan Haridwar, Uttarakhand

Excellent communication skills both oral and written. Strong knowledge of MS Excel and power point. Exemplary presentation and leadership skills. Excellent mentoring, planning and organizing skills. Strong decision making skills. Principal Accountabilities (Key Result Areas). People management. Manage the team and allocate responsibilities. Identifying process gaps. Adherence to quality and ensure quality parameters are adhered. Continuous improvement in quality metrics as set by the process. Ensure the transaction monitoring piece (audit/Feedback/Coverage). Conduct Train the Trainer (TTT) and coaching programs for trainees to upgrade the team performance. Trainer Certifications, Audits, Feedbacks and Trainer Life cycle Development. Imparted trainings on Leadership, self-development, etiquettes and induction programs for new joiners. Call listening and Call Calibration with the team periodically. Ensure effective delivery of Training and facilitate communication between learners and trainers by doing training batch audits. Liaison with Recruitment, Workflow and the Operations Team to update and publish Training Calendar for new hire training batches and refreshers. Work closely with other functions to ensure consistent focus on training requirements & initiatives. Monitor feedback efficacy on weekly and monthly basis and Analyzed the reason of errors and concentrations of errors for improvement Use the Quality Tools to run the Quality.