Sginfotek United Kingdom

Challenging BPO Operations Manager SGInfoTek currently looking for Dynamic Challenging operations manager for our New BPO business. Responsibilities: - Candidate should be adopt to our new BPO business - Approach management for call centre financial objectives by estimating requirements. - Accomplish Human Resources recruitment, Selecting, Training, Assigning, Counselling, Disciplining and Motivating employees. - Monitoring Team, Build their performance, appraising and reviewing job contributions. - Planning, Reviewing compensation actions, enforcing policies and procedures. - Preparing call centre performance reports by collecting, Analysing and Summarising data. - Everyday schedule performance check-up PCs and Network before start shift. - Proactively maintaining call flow in busy time and Perform accurately without hesitations. - Working on Troubleshooting issues and CRM tools and Virtual Terminal. - Being Conversant with Client Products and able to provide necessary adhoc training to the Technical team to meet expectations. - Accomplishing Company goals by accepting ownership for new and different requests. Requirements - US English Ascent and experienced working in US working hours. - Perfection in Leadership, Proactively find any problem and resolve issues. - Must hold any IT Graduation and worked as Tech Support. - Must be 3-5 years of Experienced as a Manager in Tech Support Call center. - Also Preferred working experienced as Supervisor for minimum 4 years for large Team.