Saneswap Private Limited Mumbai, Maharashtra

Skills : You Will Need To Show: Communication Skills That Allow You To Inform, Help And Advise Customers Clearly And To Liaise Effectively With Other Professionals; Listening Skills, To Understand Exactly What Customers Require; Problem-Solving Skills; Confidence, Patience, Politeness, Tact And Diplomacy, When Dealing With Difficult Situations; Motivational Skills And An Ability To Supervise And Lead A Team Of Customer Service Assistants; Creative Thinking, To Be Able To Come Up With New Ideas To Improve Customer Service Standards; An Ability To Work Well Under Pressure; Organisational And Planning Skills To Develop Customer Services Policies; Good Personal Presentation, Especially When Working With Customers Face To Face; A Commitment To Improve Your Own Customer Service Skills On An Ongoing Basis. Responsibilities : Providing Help And Advice To Customers Using Your Organisation\'S Products Or Services; Communicating Courteously With Customers By Telephone, Email, Letter And Face To Face; Investigating And Solving Customers\' Problems, Which May Be Complex Or Long-Standing Problems That Have Been Passed On By Customer Service Assistants; Handling Customer Complaints Or Any Major Incidents, Such As A Security Issue Or A Product Issue. Keeping Accurate Records Of Discussions Or Correspondence With Customers; Analysing Statistics Or Other Data To Determine The Level Of Customer Service Provided . Writing Reports Analysing The Customer Service That Your Organisation Provides, Developing Feedback Or Complaints Procedures For Customers To Use, Improving Customer Service Procedures, Policies And Standards For Your Organisation Or Department; Meeting With Other Managers To Discuss Possible Improvements To Customer Service; Learning About The Organisation\'S Products Or Services And Keeping Up To Date With Changes.