Overview
Responsibilities: Deliver A Stellar Remote End User And Systems Support Experience.
Performance Of Health Checks With An Attention To Quality And Detail.
Address Anomalies Or Escalate, As Needed.
Quick Resolution Of Cases And/Or Involvement Of The Proper Teams.
Assist With Automation Of Repetitive Tasks And Suggest Efficiencies.
Document Support-Related Solutions And Client Environments.
Identify Repetitive Issues For Root Cause Analysis.
Ensure Cases Exceed Client Expectations And Are Within The Predefined Slas.
Desired Skills:
Strong Sql Skills And Comfortable With Sql Server
Prior Experience In Application Support Role.
Windows, Ms Office, And Common Business Applications.
Windows 2003 And 2008 Clustering.
Exposure To Investment Banking Is Mandatory.
Should Be Flexible To Work In Shifts.
All the best! - 
