RSB Technology Pvt Lmt Gurgaon, Haryana

Desired Candidate Train CCE by sharing feedback of calls made by each individual Immediate reporting and trainer of CCE team. Ensure Quality of the calls made must follow the quality parameters. Assist in the creation of performance improvement goals and the development of training programs. knowledge of commonly-used concepts, practices, and procedures within a customer service department To follow instructions and guidelines to perform the required purpose of calls. Create and maintain Excel spreadsheets to record and track audit data. Work closely with Customer Service Team To provide training and feedbacks , with complete accountability of maintaining the quality standard of each and every call made by the team Able to coach, mentor, and motivate staff Attention to detail Demonstrated problem solving skills, including knowledge of soft skills Advanced proficiency in MS Office applications. Excellent oral, written and interpersonal communication skills. Hardcore Sales background, Able to take out work from the team. Leadership Quality Desired Candidate Train CCE by sharing feedback of calls made by each individual Immediate reporting and trainer of CCE team. Ensure Quality of the calls made must follow the quality parameters. Assist in the creation of performance improvement goals and the development of training programs. knowledge of commonly-used concepts, practices, and procedures within a customer service department To follow instructions and guidelines to perform the required purpose of calls. Create and maintain Excel spreadsheets to record and track audit data. Work closely with Customer Service Team To provide training and feedbacks , with complete accountability of maintaining the quality standard of each and every call made by the team Able to coach, mentor, and motivate staff Attention to detail Demonstrated problem solving skills, including knowledge of soft skills Advanced proficiency in MS Office applications. Excellent oral, written