Overview
Candidates who are looking for will be responsible for
TEAM LEADER :- 10
a. Working closely and monitoring with the team size of 20 for Sales.
b. Analyzing the reports of every agent
c. Handling the attrition level of the teams size.
d. Maintaining the quality of the agents
e. Understanding with the product training and working with NHT
ASST OPERATIONS MANAGERS :- 2
a. Handling the Team Size of 5 Team Leaders reporting.
b. Maintaining the Sales and Attrition Level of Middle Management.
c. Driving the Sales and Briefing of teams.
d. Driving the Quality of own teams with performance
OPERATIONS MANAGER :- 1
a. Handling the Floor Size of 200 Agents / and middle management.
b. Driving new ways to generate the Sales
c. Maintaining the Quality and Decorum of the Floor
Skills / Roles I hire for
Team LeaderBPO Operations ManagerAssistant Operations ManagerHead QualityHead Sales