Onlinetek Support Bangalore, Karnataka

Company : Onlineteksupport About Us OnlineTekSupport is one of the leading technical support service providers. With its head-quarter in the United States, OnlineTekSupport provides remote tech support services for the computers As a technical support, youll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, youll be the first person will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone. Required skills An ability to assess each customer/employee's IT knowledge levels Ability to deal with difficult callers Logical thinker Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Package: Starts from 1.8lac to 3.00lac and unlimited incentives. Shift. Rotation shift (UK and US) with Saturday and Sunday off. Cab Facilities.