Msinfosystems Mohali, Punjab

Job Brief We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, and email channels. Work with international clients majorly US and CANADA to describe products or services in order to motivate potential and current customers to renew or purchase companies products and all technical services majorly deals in all major brands like Dell, HP, Lenovo, Apple etc. Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Troubleshoot customers issues related to computer, router, printer, virus, etc. We believe in delivering outstanding customer services to direct customers and perform accurate and timely technical troubleshooting to resolve customers issue. Salary: No bar for right candidate Industry: BPO / Call Centre / ITES Role Category: Voice Job Requirement: Good knowledge of computers Tech & Customer service skills Excellent written and verbal communication skills Ability to work in shifts Proven working experience in enterprise technical support Fresher are also eligible