Overview
Leading Team of FOS, Collection Officers & Team Leaders
To check the details of the debtors/defaulters related to the team ( 70% Soft collection )
Need to achieve the targets on allocated cases identified on various parameters.
Follow-up and Recovery of overdues from the defaulter/debtors.
For any unresolved cases, the Officer to decide on the most value added mode of follow-up.
Tracing out of absconded default customers and initiate recovery process
Ensure that collection process and legal guidelines to be adhered.
Disputes redress mechanism.
Provide administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily ,Weekly & Monthly basis, etc.
Reporting any fraud identified in the field to Vigilance.
Recommending for Policy initiatives.
Interact with different teams at appropriate verticals and if required engage them for collections.
Recommendation of doubtful overdue cases for writing off in co-ordination with Credit department.
All the best! - 
