Magna Infotech Bangalore, Karnataka

L1 Technical Support Engineer (International Voice support Only males) Note On Top Of Resume Mention :RekhaC Job Description Designation: L1 Technical SupportEngineer ( International Voice support Only Males) L1 Technical SupportEngineer Voice process Education: Any Graduate( Any B. E/ Any B. Tech will be an added advantage) Work and Interview Location:Bangalore Experience Level: 0-4yrs Only males are eligible CTC details: 17000CTC - 18500CTC, + Shift Allowances of 3k - 6K Skills Required: i). Should have excellent communication skills. ii). Should be Flexible to work in any Shifts iii). Should be ready to work in voicesupport. Transportation Facility: Two way cab(Door step) Job Description: .Installing,troubleshootingandsolvingnetworkissuesofHPprintersoncomputerswithWindowsoperatingsystemProvidingtechnicalassistanceforConsumer/commercialportable, ThinClient,CommercialDesktop,WorkStation,Printerusers,servicepartnersandresellers . Take calls from Global customers and initiate the right response to them, positively and professionally . Provide remote solutions to problems, probe problems and explain the solution in such a way . Manage end to end all calls logged, providing regular updates to customers on call status . Ability to multi-task and prioritize . Ability to manage commitments to customer, manager etc . Ability to diagnose problems and take corrective action . Ability to escalate as appropriate "References are much appreciated"