Lions Workforce Solution Pvt Ltd Delhi

Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction To deliver service & resolution experience to all the customers Successfully resolve customer queries through CRM & Knowledge Base Document in detail all interactions with customers Effectively articulate information to customers Educate customers on products. Help customers to be successful Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS Attitude Time Conscious Detail Orientation Flexible & Adaptability Patience Proactive Behavioral Competencies Problem Solving Customer Focus Communication Learning Orientation Result Orientation