Overview
Skill Sets:rn Addressing user tickets regarding hardware, software and networkingrn
Walking customers through installing applications and computer peripheralsrn Asking targeted questions to
diagnose problemsrn Address user tickets regarding hardware, software and networkingrn
Walk customers through installing applications and computer peripheralsrn Guide users with simple,
step-by-step instructionsrn Conduct remote troubleshootingrn Test alternative pathways until you
resolve an issuern Customize desktop applications to meet user needsrn Record technical issues and
solutions in logsrn Direct unresolved issues to the next level of support personnelrn Follow up with
clients to ensure their systems are functionalrn Report customer feedback and...
All the best! - 
