JMO Kolkata, West Bengal

We at JMO are searching for an outsourcing business corporate partner who has the complete infrastructure going forward. The compensation split is 70% to 30% and are responsible for the co-ordination of the operations of a BPO. This position is focused on the quality and efficiency metrics used to measure the overall operational excellence. Partnering with onsite and remote program managers, this role facilitates the transition of new projects, products, systems and processes from project to operational status. The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. Leading teams of managers, supervisors and associates, the Senior Manager Operations' goal is to deliver the perfect Seller interaction. Manages a team of headcount consisting of Operations managers, Team managers, supervisors, associate advisors and associates - Monitor Site performance against key business metrics. Raise the performance capability of the Site - Solve complex support business problems and puts plans in place to mitigate negative serves. Trends through identifying and eliminating barriers to productivity and quality. Must have bachelors degree and preferable MBA. The candidate must agree to partner with JMH to manage operations and systems going forward. Manage and coordinate change management initiatives Implement communications strategy across the site