Department of Education, Government of Meghalaya

Applications duly filled in Standard Form along with complete Bio-Data are hereby invited from the candidates who are the citizens of India for filling up the following posts under the Supporting Human Capital Development in Meghalaya Project,PIU-1,(Meghalaya School Improvement Plan component) on contract basis for a period of 1 (one) year or which may likely be extended from time to time subject to the satisfactory performance and the continuation of the Project etc Essential Qualificaton : Any Graduate Key Responsibilities/Detailed Terms of Reference : i. Handle all queries relating to MSIP, Shaala Siddhi ii. Ensure resolution within a fixed period iii. Coordinate with MSIP state/District teams, DSEO offices etc for query resolution iv. Recording, escalation and closure for every query v. Preparation of Shift/ monthly summary of all queriesvi. Assist in preparation of FAQs, SOPs for query resolution Experience : i. Minimum 3 years similar experience. ii. Experience in working in call centre/telecalling setup, both inbound/outbound iii. Good knowledge of Microsoft office iv. Good typing speed v. Proficiency in English and local languages vi. Experience in customer complaint resolution preferred