Overview
Job Description:
to Provide Non-stop Customer Service for Live Chat and Electronic Communications and to Cross Sell Products and Services Through These Means Whenever the Opportunity Arises.
to Complete & Meet all Customers Requests as per Defined Guidelines.
to Adhere to Professional Standards of Behavior & Conduct in Dealing with Customers.
to Proactively Identify Opportunities to Improve the Service Performance.
to Meet Customer Satisfaction. Complaint Management Index. Average Handling Time