Ascent iQ Staffing Business Solutions Delhi

Hi, We Have Very Urgent Requirement- L1-L2 Support For Japanese Language - Noida Interested Candidates Can Send Me Updated Cv At Smita@Ascentiqservices.Com Jd : - Must Have Japanese And English Speaking Knowledge. The Support Specialist Will Be Providing 1St Level Phone Support For Several Retail Store Locations. This Position Will Be Answering Incoming Call Requests, Troubleshooting Application And Hardware Problems, Logging Service Tickets, Documenting Issues And Guiding Customers Through Documented Solutions To Resolve Issues While Providing World-Class Customer Service Provides Remote Access Support Through Various Vpn Connections. Provides A High Level Of Customer Service In A Fast-Paced Environment With Phone Calls, Emails, And Messaging. Follows Up With Existing Tickets/Inquiries, As Appropriate. Accurately Classifies And Records Details Of Inquiries Into A Web-Based Ticketing System. Effectively Manages/Prioritizes Time To Ensure That Minimum Service Levels Are Met And/Or Exceeded Experience With International Clients. Strong Team Player. Excellent Written And Verbal Communication Skills. The Ability To Learn Quickly And Independently. Be Passionate About Helping People And Resolving Issues.