L2-Desktop Support Associate

Wonder Worth Solutions

0 - 2 Years
10 Openings
Not Disclosed
Vellore

Key Skills

Computer Support Understanding Troubleshooting Knowledge Of Windows Experience With Installation Configuration Administration Of SAS 9.1.3

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Job Description

As a L2 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

What We Expect

Bachelor/Masters degree in computer science, information technology, computer programming.

Minimum experience of 2-3 years

Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows

Strong experience with installation, configuration, and administration of SAS or higher

Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.

Experience with performance tuning servers, troubleshooting, and automation of such codes.

Proficiency in MS Excel or Google Sheets.

A Desktop Support Associates Ideal Day At WWS

Technical Resolution. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Desktop Support. Identify potential changes and system improvements to present to senior team leaders for consideration and implementation. Create, maintain, and distribute reports of progress to senior leadership.

Networking Assistance. sound good in knowledge of Windows Operating Systems & Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating.

What You Can Expect

Full-time, salaried position creamed with welfare programs.

Competitive salary and tailored training in the core space with recognition potential and annual bonus.

Performance appraisals.

Attendance Incentives.

Working with the best talent in the industry

Conducive intangible environment with dynamic benefits.

Why Consider a Desktop Support Associate

Experience : 0 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Desktop Support Associate

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About Wonder Worth Solutions

Wonder Worth Solutions LLC. Is A Full-Service Revenue Cycle Management Firm Dedicated To Serving Facilitys Throughout The Country. From Setting Up A New Practice To Securing Reimbursement, We Aim To Be Your One-Stop-Shop For All Your Facility Needs.
As A Partner With Wonder Worth Solutions, You Will Be Able To Experience Ancillary Billing The Right Way - Honest, Simple, Efficient, And Transparent.
Our Business Model Is Simple. With Us, You Are Always In Control Of Your Money. Your Billing Will Be Consistent And Stress-Free, Because Everything Is Pre-Determined.