Matic Soft Solutions Hyderabad, Telangana

Job Details: Key Responsibilities:- - Receive and resolve customers tech related issues in our fast paced call and web based operations centre. - Respond to customer inquiries received via live chat, phone call. - Primary specialists in the education and troubleshooting of technical support issues related to software and general assistance with various applications used by Technical Services. - Complete detailed summary forms of issues being escalated to other levels of support (if required). - Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or Associate Director of Support Operations Job role: -Technical Assistant, Tech Support Executive, Inbound Voice, Tech Support Associate, Sales Positions: -10 Desired Profile Applicants must have: Bachelors Degree / Diploma Engg. Those with a diploma in computers from a reputed training institute will be preferred. 6 months to 2 years experience in Voice Based Tech / Semi-Tech Process for an International Call Centre.