Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
Key Skills : ms office,customer support associate,customer support assistant,customer support agent,quality assurance,customer support...
Draft Quality Assurance Policies And Procedures
Interpret And Implement Quality Assurance Standards
Evaluate Adequacy Of Quality Assurance Standards
Devise Sampling Procedures And Directions For Recording And Reporting Quality Data