Answering calls and emails of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Route/Assign tickets to the appropriate support group, if necessary.
Key Skills : help desk manager,itil,it support engineer,help desk
-Managing Assets of all users From End users and field users (Maintains iPad, tablets, Iphones, system reports, Hand over forms).
-End to End user support (mail issue, Wi-Fi issue, desktop software issue, printing issue, micro soft link issues).
Key Skills : hardware engineer,networking engineer,troubleshooting engineer,desktop support executive,system administrator