1. Loyalty customer Life cycle management.
2. Develop strategy for retention & hand holding.
3. Regular health check.
4. Base up gradation.
5. Regular data analysis for better servicing, Churn & Bad debt control.
6. Managing Loyalty programme.
Monitor every cases which are not paid on Due date.
· Look into the predictive churn cases and meet the customer to resolve issues and prevent from Churn and nonpayment.
Hence maximize retention from involuntary churn segment a...