- Manage End to End Hiring, life cycle of the employee management from Joining till Exit.
- Ensure the employee engagement programs, SKIP level meetings are delivered on agreed dates.
- Ensure employee grievances are closed on time with resolution ...
Key Skills : hr manager,hr management,call center manager,hr head,hr coordinator
- Overall governance of the site & process
- Must have experience of Voice Operations / Inbound: Outbound setups
- Experience in team management, Interviewing, hiring & training employees;
- Should possess presentation/facilitation, organ...
- Man Power Planning, Recruitment, Selection And Performance Review
- Training And Development I.E. Skill Matrix, Yearly & Monthly Training Calendars & Conducting Training.
- Obtaining Trainees Feedback For Determining The Effectiveness Of Tr...
- Should have at least 1 year of work experience in the designation of Lead Trainer
- Should have minimum 2-5 yrs of experience of Training programs in service industry/ BPO background
- Identify opportunities of bringing in efficiency people perfo...
Key Skills : call center trainer,call center agent,call center coordinator,call center associate