Perform initial triage, duplicate and analyze customer reported issues
Create & Review Problem Analysis (PA) documents and Knowledgebase Articles
Develop temporary code fixes and suggest workarounds to the reported issues
Maintaining QAD art...
Key Skills : application support consultant,senior application support consultant
4-8 yrs of exp in a software support environment supporting complex, multi- tiered enterprise software applications.Troubleshooting related to one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL), web services API.