Zealitech Solutions Chennai, Tamil Nadu

Strong written and verbal communication Skills to manage the escalation calls is must In Depth knowledge on ITIL Process ( Incident Management, Service Requests, Change Management, problem management and Escalation Process ) He should be good in process and communication part, technical and problem analysis. Must worked on any of the Server monitoring tools Knowledge on User Management, file permissions and basic linux skills. Booting process Strong Knowledge on Networking Concepts such as TCP/IP, UDP and knowledge on network ports Strong Knowledge on Monitoring Commands like TOP, SAR, ps, vmstat, iostat, iptraf, du, df, free, netstat ..etc (All monitoring related commands) Knowledge on RPM and YUM Having Knowledge on DNS and DHCP concepts is mandatory Basic knowledge on Nagios dashboard ( Front end ) Willing to work on 24/7/365,Ability to multitask and respond to priority issues effectively. Having Knowledge on Apache is plus