Wishup.in South Delhi

We are looking for great communicators who are passionate about relationship building & problem solving. If you are a dreamer, come in! We invite you to join us and be an integral part of our exciting growth journey. OVERVIEW OF THE BUSINESS Wishup is a premier lifestyle management service that fulfills every essential and leisure need of the customer. Backed by globally acclaimed investors, founded by Ex-BCG & Rocket Internet employees with education from IIT Madras and IIM Ahmedabad, WISHUP is ranked the most customer centric venture in India (top 5 in Asia, as featured in TechinAsia). A career in relations team at Wishup offers rich experience and opportunities to build lasting relationships with our esteemed customers. Come join us and realize your potential. ROLE & RESPONSIBILITIES: Be the face of our company. Your job is to handle the daily operations, by fulfilling customer requests & solving problems through various online and offline platforms. Communicate courteously through chat, email or phone Grow and nurture customer relationships on every interaction that results in measurable Customer value Resolve all customer queries and follow established problem ticket recording procedures as appropriate Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times Gather relevant information from customers as required and update it accurately to facilitate the decision process Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balance customer interests with the interests of Wishup WHAT IS IN IT FOR YOU? Performance linked incentives Unparalleled growth opportunities Rich experiential learning & opportunity to handle high-responsibility jobs Great networking work with and learn from some of the smartest people around LOCATION Hauz khas, New Delhi