Winjobs Careers Hyderabad, Telangana

Responsible for Overall Sla Delivery of the Center effectively Resolve Complexities that May Arise Due to Multi-functional (quality, Training, Operations) Team Interactions Within the Center ensure that the Quality and Training Initiatives are Running in Tandem with the Operations Function ensuring Service Targets are Met Consistently Through the Predefined Productivity Norms Within the Defined Costs, Time and Quality Parameters. coach Team Members Regarding Their Performance and Suggest and Implement Corrective Actions as Required. analyze Mis Reports; Identify Trends and Take Appropriate Action On the Same responsible for Controlling Attrition/shrinkage coordinate with Support Functions for Recruitment/ On Boarding/ Training optimum Utilization of Resources-display Cost Consciousness and Optimum Utilization of Resources attending Meetings with Business and Product Team skills Required team Management and Client Management excellent Communication Skills Good mis Knowledge coaching and Feedback Skills dialler and Data Management good Analytical Skills good Presentation Skills