Vidyasagar Biomedica Mumbai, Maharashtra

Contact Businesses & Individuals by telephone in order to promote & sell products & Services, Receive Enquiries, gather information, verify details or collect information and conduct follow-up. Responsibilities: Answer calls and respond to emails Handle Customer enquiries both telephonically and by email Research required information using available resources Manage and Resolve customer complaints Provide customers with product and information Enter new customer information into system Update existing customer information Process enquiries,forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up Customer calls where necessary Document all calls information according to standard operating procedures Complete call logs Produce call reports Explain Products and Services to potential customers Deliver and Adjust Sales pitch to customers Provide Pricing Details Handle customer queries. Obtain and Record customer information