Thyrocare Technologies Ltd

- Determines Business Operational Strategies By Reviewing Current Workload And Team Capacity To Achieved Excellent In Client Service And Support. - Accomplishes Human Resource Objectives Of The Department By Recruiting, Selecting, Orienting, Training, Assigning, Coaching, Counseling, And Disciplining Employees; Administering Scheduling Systems; Communicating Job Expectations; Planning, Monitoring, Appraising, And Reviewing Job Contributions; Planning And Reviewing Compensation Actions; Enforcing Policies And Procedures. - Prepares Team Performance Reports By Consolidating, Reviewing, And Summarizing Data And Trends. Work On Improving Efficiency And Quality Of Output. - Maintains Professional And Technical Knowledge About Core Business And Keeping The Team Abreast With Frequent Interactions & Briefing - Accomplishes Organization Goals By Accepting Ownership For Achieving Operational And Business Excellence. - Keep Management Updated At All Times About Operational Achievements, Progress And Challenges - Meet Periodically With The Core Team To Review And Strategize About How To Improve The Relationships And Serve The Clients - Auditing Data Collected Of Clients, Recorded Voice Calls, Email Communications; Reviewing Scripts & Templates For Client Interactions