Overview
1. Maximize retention and stabilize acquired member base retain 70% of the total cancellation requests received
2. Establish first contact with the member within 48 hours from the time cancellation request has been raised and close interaction with 100% retention effort within 7 working days
3. At least 80% of the members who have requested for cancellation have to be personally met
4. Maintain quality of retention with zero fatal errors and ensure member has been clearly educated about his membership & timeshare concept
5. Generate revenue through upgradation & referrals from happy members who have been retained
6. Meeting to the member personally opting for general cancellation
7. Managing the escalation cases
8. Striving for the zero escalation cases
9. Submitting routine reports, feedbacks etc to the reporting authorities as and when required
10. Analysing customer pattern and framing the self retention strategies
11. Developing & maintaining the healthy relationships with the members / customers
All the best! - 
