sunny enterprise Mumbai, Maharashtra

Department: Tally sales Designation: Sales executive, customer executive Job description: - Candidate with good communication - Manage large amounts of incoming calls - Generating sales leads that develop into new customers - To attend to customer calls on daily basis about new enquiries or after sales service calls. - To get information from customers about complaints and pass it on to sales team - keep follow-up & find out status. - Ability to multi-task, prioritize, and manage time effectively - They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve customer concerns - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Build sustainable relationships and trust with customer accounts through open and interactive communication - Meet personal/customer service team sales targets and call handling quotas