Sapster it consulting pvt ltd Delhi

Dear Candidates, we are hiring for Team Manager for insurance company which Job Description: Be in charge of running and managing the team daily Set targets for all team members to meet up with Schedule and organize shift patterns for team members to ensure that customers are never left unattended to Understand all organizations products, services, procedures and guidelines and communicate same to all team members Prepare forecasts and budgets for the team Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new team members Conduct regular review of all call center agents performance and organize training sessions for under performers Submit regular reports to management and seek new ideas and strategies to improve team performance Keep up with trends and happenings in the industry and ensuring adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Desired Candidate Profile - Exp. in Insurance sector must. - Should be a very convincing with positive attitude. - Should be confident, aggressive - Team Handling experience ( 10- 20 members) - Domain - General and Health Insurance - Good Communication skills - Outbound Sales Experience Ex- 2 yrs to 6 yrs Salary- as per industry norms Qualification- Any Graduate Position- Team Leader/ manager