• Planning & Co-ordination Agreement for Sale Registration process.
• Customer relationship management, achieving monthly target of payment collection
• Provide project information & construction update to customer as per request.
• Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues.
• Facilitate coordination with Projects, Sales and Marketing for obtaining timely information on the progress of the construction and timing for demand generation
• Facilitate coordination with Legal Team for timely receipt of drafts of documents to be sent to customers (such as Agreements etc.) Ensure timely information/ case history is provided to Legal team for supporting them in handling customer related litigations
• Ensure timely sharing of information with the Finance and Accounts team on all post-sales related financial transactions
• Coordinating with team for due & pending installments, collection Updating, processing, & Filling of all documents.
• Ensure smooth possession process and solve clients queries with the co-ordination of engineering department. Develop good relation with customers.
• Coordinating with customers for their sales documentation & loan process.
• All Project Agreement Preparation, Execution of Agreement, Arrangement of Registration. Periodically review MIS and reports and analyze efficiency of CRM activities and provide updates to the Department Head
Industries we serve:
Key Skills : Telecalling, BPO, Telemarketing, Telesales, Voice Process
Key Skills : Sales, Marketing, Business Development
Key Skills : Interior Designing
Key Skills : Customer relationship Management