KInfo IT Solutions Mohali, Punjab

Profile: Quality Analyst (US Technical Support) Experience: 6months-1year Salary: Upto 15000 PM Roles and Responsibilities Create / develop / maintain data quality measurements. Call monitoring/ auditing, call barging and feedback. Helping associates to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals. Monitoring calls of customers to make sure that our agents are in compliance with the quality standards. Attend call calibrations and taking briefing to check awareness whether customers are updated about new product launch & various changes going in process. Should have experience in US Technical Support Process and should have sound knowledge of Quality Parameters. Presents appropriate information in a clear and concise manner, both orally and in writing. Takes others perspectives into account when communicating, negotiating or presenting arguments. Adapts communication style to suit others. Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude. Work together in a team environment to eliminate/reduce the opportunity for errors. Ability to resolve problems through root cause analysis. Continuous evaluation of associates and subsequent coaching / training and evaluation of progress. Strong computer & Microsoft Office skills. Candidate should be fluent in ENGLISH. Ensure Zero compliance issues in terms of call quality. Conduct activities and plan strategy to bring improvement. Offering: Salary Upto 15000 per month Incentives- Best in Tricity Working Days 5 Healthy Work Environment