HoneyKloud BPO Pvt.Ltd. Pune, Maharashtra

Technical Skills Having the knowledge of AMEDEUS ,GALILEO,SABRE. Handling Customers issues regarding airlines Reservation. Handling Customers issues regarding airlines Rescheduling Cancellation & Refund. Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation Certification in Amadeus fundamental by AMADEUS, GALILEO. Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both. Skills Excellent convincing skills. Aware of different areas and languages respectively. Good organizational skills Ability to understand clients needs. Good coordinator. Strong sales focus Accomplishments: Well versed with sabre and Amadeus. Handling customer reservation for flights cars hotels vacation package. Booking reservation for hotel flight car rental, vacation package. Updating inventory in Global Hotel extranet, making amendments. Changing reservations for schedule change voluntary changes ticket probs. Handling supervisor calls as well as manager calls. Floor support and audits. Silver Sear award for 2 years. Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest appicable fare throw GDS, working on Issuing and reissuing the PNR as per request,Also working name change or name too long of the passengrs Hadnling Voluntery and involuntery changes of the PNR Working on Passenrs's Baggege and EMD also. Doing Quality checks of the PNR for new joining Working with Error saving team to save error of my team members. Acting as a liaison between customers and airline / airport personal to provide timely information concerning special fares and meet & assist. Training and movtivating team member and floor support for new joining. Making daily reports for clients and Preparing Incentive file for my group manger. Preparing monthaly shift roster and bus roster behalf of my manger.