Overview
Ensure all outgoing correspondence is typed, proof read and dispatched to the highest possible standard
Review all incoming mail and prioritise it before forwarding to the General Manager
Act on routine standardised correspondence and inform the General Manager accordingly e.g. Requests for membership, accommodation, brochures
Co-ordinate and follow up with internal departments on behalf of the General Manager
Compose letters on behalf of the General Manager
Ensure all correspondence is filed in a methodical systematic basis
Attend meetings, record and distribute the minutes and follows up on action items
Handle all telephone calls and appointments for the General Manager, screen and prioritise calls as necessary
Maintain a database of contacts, which may be required by the General Manager
Organise travel and external business trips on behalf of the General Manager
Operate in a safe and environmentally friendly way to protect guests and employees health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures