Overview
Receive Visitors:
-greet visitors appropriately
-determine visitor needs in a professional manner
-maintain visitor register
-offer refreshments to visitors where appropriate
-direct visitors to correct person
-ensure back up when absent from reception desk
Answer Phone Calls:
-answer and address incoming phone calls in a timely and polite manner
-clearly determine the purpose of the call
-deal with queries and provide correct information
-forward calls to appropriate person
-take and deliver messages accurately and completely
Monitor Security:
-monitor people coming and going through the reception doors
-issue visitor passes where required
be aware of and report suspicious activity
Reception Area Maintenance:
-keep reception area clean and neat
-maintain and organize reading material