Engaging Minds Gurgaon, Haryana

1-2 years of good Sales & Customer Service experience. Freshers are eligible. Handling incoming customer calls and chats. Soft Skills including empathy, strong passion for customer experience. Identifying customer needs. Processing sales, gathering and maintaining account information. Resolving and answering questions and concerns. Setting customer expectations for support. Assisting customers who are unable to connect to the Internet using a proven process. Ability to effectively communicate with a diverse customer base.