Accvell Technologies Pvt. Ltd. Gandhinagar, Gujarat

Job Summary We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process) for our fast growing software company. Responsibilities and Duties: Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat Ensuring timely and professional responses to all complaints, requests and queries received Research and compilation of answers for informational requests from customers Proper recording and scrutiny of the complaints received Efficient dealing of complaints to completion and enabling satisfaction of customer Required Experience, Skills and Qualifications: Candidate should possess excellent communication skills both verbal and written Ability to work effectively in a team environment Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined Prior experience in customer service industry will be an added advantage Ready to work on US timings Accent: US Accent must