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Job Description

Purpose of the Job

To formulate & ensure implementation of effective & efficient acquisition strategies for the B2C business in a defined territory (zone), so as to enhancing the leadership position.

Deliverables (Maximum 5-6 key responsibilities)

1. Building channel productivity

2. Increase distribution spread

3. Managing customer relationships to minimize churn

4. Managing team performance and motivation in a highly competitive market

5. Increase net additions and acquisition rental revenue

6. Managing workforce to leverage opportunities for cross-selling of different products

7. To ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ esquires etc

Major Challenges :

1. Maintaining high revenues and profits despite lower call charges

2. 100% + penetrated market.

3. Maintaining a good level of employee engagement

4. Ensuring customer satisfaction through proper handling of customer service team, and through training of sales professionals on sensitivity to customer needs

5. Channel partners ROI

6. Managing customer relationship in the face of increasing competition

Industry

Consumer Durables / Electronics

Functional Area

Sales/Marketing

Number of Vacancy

5

Education

Other Bachelor Degree


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